Frequently Asked Questions (FAQs)
Do I need to create an account to place an order?
You can shop without creating an account. However, we recommend you create an account with us to enjoy discounts, rewards and first access to new launches.
Why I received only a part of my order / Or an item is missing from my order?
This is probably due to your order being dispatched in separate packages. If this is the case, please check your emails, as we would have updated you via email on the status of your order. Don’t forget to check your junk folder as well.
Do you accept reverse pickup?
We do not offer reverse pick-ups. The cost of any return and exchange is to be borne by the customer.
Can I cancel my order?
You can cancel your order without any charges before it is shipped. Once shipped, and you choose to cancel the order there would be a deduction of $30, for the charges we have to bear to get the products packed, onward and reverse shipping.
Once your cancellation has been processed, we’ll send a confirmation to the e-mail ID you used to place your order. You will receive a refund for the cancelled products accordingly.
What happens if my order is not delivered?
If the ordered items do not reach the customer within 30 days from the shipping date, we will offer a full refund, provided tracking information does not show that delivery was attempted at the customer doorstep.
However, if the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will not be able to offer any refunds.
When will a design/style be back in stock?
Restocking of products is highly dependent on customer demand and availability. If we’ve received enough requests and the design/style is available to reorder, we do bring it back. Given the nature of our process, it’s hard for us to say if something will be back in stock unless it’s already been confirmed
Have more questions? Please contact us at info@kitharafashion.com